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DOUBUDDY SUPPORT

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Find answers about devices, setup, accounts and service availability.

Found 12 questions

Is Pocket AI Mini only for children?+

No. Pocket AI Mini is for quick AI actions. Adults can use independent accounts; child accounts use guardian-managed settings.

How do Pocket AI Mini and Pocket AI Pro differ?+

Both work independently. Pocket AI Mini is a lightweight wearable for questions, photos and calls. Pocket AI Pro adds a personal AI agent, chosen memory and supported actions, on-device AI and independent 5G.

What works offline on Pocket AI Pro?+

Without internet, Pocket AI Pro can chat, answer questions from a locally prepared knowledge base, translate in real time and run supported app actions. Installed games that support offline play remain available. Supported offline languages, resources and game titles depend on the released version. AI can initiate a call or SMS action locally, but completing the call or delivering the message needs a carrier network; live search, weather, route updates and cloud services need internet. Follow crew instructions in flight.

Can I buy now?+

U.S. MSRPs are Pocket AI Mini US$149, Pocket AI Pro US$399 and Home AI US$299. Check confirmed purchase options for your region. Other regions have separate availability, pricing and services.

Is Dora apps available now?+

Choose Dora Care or Dora Grow, then check download channels for your region and phone. Confirm services and subscriptions for the app you choose.

Will these protections detect every scam?+

No. Contact, number and app rules can reduce some unwanted contact and risks, but cannot verify every caller or guarantee app safety. Adults choose their rules; family assistance requires permission that can be withdrawn. Support varies by device, region and software version.

How does the Pocket AI Mini camera open?+

Pull out the hidden 5MP camera before capture. It rotates 90° to adjust direction.

Can Pocket AI Mini be worn on a cord?+

Yes. Pocket AI Mini supports cords and clips. Explore compatible options on the accessories page.

What changes for a child account?+

A guardian participates in activation, trusted contacts and age-appropriate settings. Location, emergency contacts and calls require compatible devices, networks and regional services.

Does helping a parent mean seeing all their conversations?+

Adults keep independent accounts. Family membership alone does not grant conversation access; assistance and sharing require the adult’s permission.

Where can I download Dora apps?+

Choose Dora Care or Dora Grow, then check download channels for your region and phone. Confirm services and subscriptions for the app you choose.

When will Home AI be available?+

Home AI is planned and is not currently on sale. Its U.S. MSRP is US$299. Launch availability and supported services will be announced by region.

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