A one-year limited hardware warranty covers eligible manufacturing faults. From diagnosis to repair or replacement, we help you find the appropriate service path.
The limited hardware warranty applies to eligible device manufacturing faults. Proof of purchase and the warranty period are checked when requesting service. Support can explain applicable service for accessories, accidental damage and other cases under the product warranty.
Provide your model, serial number, proof of purchase and a description of the fault. Support will help troubleshoot and explain the applicable repair or replacement process. Wait for shipping instructions before sending the device.
Back up information you want to keep and follow support instructions for accounts and device locks before service. Warranty service does not replace a personal backup.
These service terms do not affect your statutory consumer rights under applicable local law.
Contact your original seller or email support with the product model and issue. Do not email passwords or payment-card information.
Contact supportFind a store →
