First use
Charge with a compatible charging method, then follow the on-screen setup. For calls or mobile data, check your SIM, plan and local network compatibility. Refer to the instructions supplied with the device for exact menus.
If AI or calls do not respond
Check the connection the feature needs: online AI requires internet; calls and SMS need carrier service. Check connectivity and plan status before trying again. Pocket AI Mini has no offline AI, and Pocket AI Pro’s offline features depend on the relevant local resources.
If an app is not available
No. Apps must be compatible with the device, display and regional services. Check that the apps you need are supported by the local version. Android alone does not guarantee compatibility with every phone app, app store or service.
Contact product support
Have your model, sales region, software version and the steps leading to the issue ready. Remove unnecessary personal information from screenshots. Do not test the device by disassembly, dropping it or immersing it in water.
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